1. Scope of this policy
This Privacy Policy applies to information handled through play-fairgo.com as an editorial and affiliate information website. References to “we”, “us” or “the site” mean this website and its publishing team. Fair Go is the only brand name used in this document.
Links on the site may take you to an external casino, support service, government resource or another third-party website. Those services control their own accounts, forms, payments and privacy practices. Their policies apply once you leave this site.
2. Information we may handle
Technical and access information
Web hosting and security systems may record limited information when a page or file is requested. Depending on the service configuration, this can include:
- an internet protocol address and approximate network location;
- browser type, operating system, device category and language;
- the requested page, date, time, referring address and response status;
- diagnostic details about errors, unusual traffic or suspected misuse.
These records help deliver pages, investigate faults, resist automated abuse and maintain the security of the site. They are not used by us to build gambling profiles or predict individual behaviour.
Information you choose to send
If you contact us, we may receive your email address, name and the information included in your message. Please do not send passwords, full payment-card details, identity documents, medical records or casino account credentials. We cannot access or change an external casino account.
Information we do not collect through this site
There is no Fair Go registration form on this information site. We do not directly collect deposits, withdrawal instructions, bank details, crypto wallet keys, government identity numbers or copies of verification documents. We do not knowingly collect sensitive information through the website.
3. Why information may be used
Limited technical or contact information may be used to:
- deliver, maintain and improve page performance;
- detect security incidents, spam, scraping and other misuse;
- reply to a genuine enquiry or privacy request;
- correct inaccurate content or investigate a reported fault;
- keep necessary records and meet a lawful obligation.
We do not sell visitor contact details. We do not use information received through a privacy enquiry to promote casino offers.
4. Cookies, analytics and affiliate links
At the date shown above, this site does not intentionally set analytics, advertising, profiling or preference cookies. Details are set out in the Cookie Policy.
Promotional links may include a referral identifier so an external destination can recognise that a visit came from this site. The referral address does not give us access to the visitor’s external account, deposit history or identity. The destination may use its own cookies or tracking after the link is opened; review its policy before continuing.
5. When information may be disclosed
Information may be available to service providers that host, deliver, monitor or secure the site, but only to the extent needed to perform those functions. It may also be disclosed when reasonably necessary to:
- comply with a valid legal requirement;
- protect the security, rights or safety of visitors or the site;
- investigate fraud, malicious traffic or a serious technical incident;
- complete a genuine business reorganisation, subject to appropriate confidentiality and legal safeguards.
We do not disclose personal information to an external casino merely because you browsed a page on this site.
6. Overseas processing
Internet infrastructure can route or store technical information outside Australia. A hosting, security or email provider may operate systems in more than one country. Where Australian privacy law applies, reasonable steps should be taken to select suitable providers and handle personal information consistently with applicable requirements.
7. Retention and security
Information should be kept only for as long as it is reasonably needed for the purpose for which it was received, including security, dispute-resolution and legal recordkeeping needs. Routine server records may be rotated or deleted under the hosting provider’s retention schedule. Enquiries may be retained while they remain relevant, then deleted or de-identified where practical.
Reasonable technical and organisational measures are used to reduce the risk of unauthorised access, alteration, loss or disclosure. No internet transmission or storage system can be guaranteed completely secure. Do not send confidential casino or financial credentials by ordinary email.
8. Access and correction
You may ask whether we hold personal information about you and request access or correction. To protect privacy, we may need enough information to identify the relevant record and confirm that the request comes from the person concerned. A request may be limited where the law permits or requires it, and any refusal should be explained where appropriate.
9. Privacy questions and complaints
Use the Contact page and select “Privacy request” to send a privacy question, access request or complaint. Include a clear description of the issue and the page or communication involved, but do not attach identity documents unless they are specifically and securely requested.
We will aim to acknowledge a complaint and investigate it within a reasonable period. If the matter falls under Australian privacy law and you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner. This policy does not limit any right available under applicable law.
10. Adults only
This website concerns gambling and is intended only for adults aged 18 and over. We do not knowingly seek information from children. If you believe a child has sent personal information to the site, contact us so the matter can be reviewed and the information removed where appropriate.
11. Changes to this policy
The policy may be updated when the site, its service providers or legal requirements change. The current version will remain available on this page and the “Last updated” date will show when a material revision was published. If the site later introduces non-essential analytics or tracking, the Cookie Policy and any required consent controls will be updated before or when that change takes effect.